Design Your Own FAQ

How long will it be before I receive my Design My Own piece?
Each Design Your Own Piece takes 15 days to craft from a raw stone. After that, domestic shipments take from 1-5 business days, and international shipments take 2-3 weeks.

What is the return policy on DESIGN MY OWN?
Due to the custom nature of each design, all DESIGN MY OWN purchases are final sale.

I know there are no returns, but the necklace/bracelet I received is damaged?
We’re sorry about that! Please contact our customer service department at, and we replace the damaged item.

What are the DESIGN MY OWN components made of?
All pendants are made out of 100% raw stones or crystals.

Is there special packaging for DESIGN MY OWN?
Your design will arrive in the signature Quartz House box. In addition, there will be a special DESIGN MY OWN insert only available with custom orders.

How do I care for my DESIGN MY OWN piece?
See our Product Care page for more information.

Are your pendants shown to scale?
Yes, all pendants are shown to scale.