Design Your Own FAQ

How long will it be before I receive my Design My Own piece?
Each Design Your Own Piece takes 15 days to craft from a raw stone. After that, domestic shipments take from 1-5 business days, and international shipments take 2-3 weeks.

What is the return policy on DESIGN MY OWN?
Due to the custom nature of each design, all DESIGN MY OWN purchases are final sale.

I know there are no returns, but the necklace/bracelet I received is damaged?
We’re sorry about that! Please contact our customer service department at cs@quartzhouse.com, and we replace the damaged item.

What are the DESIGN MY OWN components made of?
All pendants are made out of 100% raw stones or crystals.

Is there special packaging for DESIGN MY OWN?
Your design will arrive in the signature Quartz House box. In addition, there will be a special DESIGN MY OWN insert only available with custom orders.

How do I care for my DESIGN MY OWN piece?
See our Product Care page for more information.

Are your pendants shown to scale?
Yes, all pendants are shown to scale.