Return Policy

If you received your Quartz House order and are not satisfied with it, you are welcome to return it to our headquarters within 14 days of the ship date for a refund less shipping (if applicable), to the original method of payment. Please return your product with this form.

The item(s) may only be returned within 14 days of receipt, returns after 14 days will be sent back to the buyer at buyer’s shipping cost.

We’ll send you a confirmation email as soon as your return has been received; please note that it may take 7-10 business days from the date you received this email for the funds to be available in your account. If returning for credit, a Quartz House online code will be emailed to you in the amount of the items received. If it is a gift, please include the gift giver’s full name or email address to search for order information. If you do not have this information, we’re happy to help! You can email the customer service team at or call us at: +852-63487812

Exchanges can be processed in the Quartz House stores for merchandise or in-store credit, you must show an invoice for proof of purchase.

Exclusions – Charity, Design your own Necklaces, Sample Sale, Sale, One of a Kind Events, & Items with a Final Sale price adjustment are not eligible for returns/exchanges. Gift cards are not redeemable for cash and cannot be returned for refund. is not responsible for lost or stolen gift cards.