Quartz House Shipping Disclaimer
Please make sure you include all relevant address information (floor, suite, apartment #, etc). In the event you need an address correction, please contact us immediately. Please have your order number and the correct shipping information on-hand. Any orders that are re-directed due to an incomplete or incorrect address will be charged a $50 re-routing fee. *(Canadian and UK orders, please see below)
Quartz House cannot be held responsible for orders that are deemed undeliverable. Customers will be charged for the return shipment, which is equivalent to the original shipping cost.
You will receive a shipping notification via e-mail after your order has been shipped. This will include a tracking number and expected delivery date.
If you would like to require a signature upon delivery, please leave a message in the comments section of your order.
*Canadian and UK orders that have selected standard shipping are shipped via USPS (United States Postal Service).
These orders will also be subject to Canadian and UK duty tax (please check local customs office for further information.).
Please allow additional time for shipping during promotional sales. Promotional Shipping Schedule: Orders will be processed within 3 business days. As always, you will receive a shipping conformation when your order is on its way to you. Non-Holiday or Non-Promotional Schedule: Ground orders placed after 10:00 a.m. EST are processed 3-7 business days Monday through Friday. Expedited orders placed before 12pm EST are processed the next business day. Holiday and Weekend orders are processed within 72 hours. This includes, but is not limited to Labor Day, Thanksgiving, Black Friday, and Cyber Monday. International orders will typically arrive in 7-15 business days.
**PLEASE NOTE: ITEMS MAY BE SHIPPED SEPARATELY BASED ON AVAILABILITY.
At the moment, we ship to the United States (including APO) and 89 countries.
PLEASE NOTE: Orders shipped from Hong Kong. International shipping charges do not include taxes and duties. Please contact your country’s customs office for more information on these fees. If an order is placed online, but is undeliverable, you will be responsible for all shipping charges, including duties, taxes and/or customs charges that were incurred while shipping. These charges will be deducted from your merchandise refund.
Standard Shipping Time (no Saturday Deliveries)
|Order Place by 10:00 AM EST. Holiday orders processed within 72hrs.||Standard||3 Day||2 Day||Overnight|
|Sunday||5-7 Business Days||Thursday||Wednesday||Tuesday|
|Monday||5-7 Business Days||Thursday||Wednesday||Tuesday|
|Tuesday||5-7 Business Days||Friday||Thursday||Wednesday|
|Wednesday||5-7 Business Days||Monday||Friday||Thursday|
|Thursday||5-7 Business Days||Tuesday||Monday||Friday|
|Friday||5-7 Business Days||Wednesday||Tuesday||Monday|
|Saturday||5-7 Business Days||Thursday||Wednesday||Tuesday|
We ship via DHL, UPS, Fedex, and USPS unless otherwise noted.
All continental U.S. shipments with orders of $150 or more will receive free shipping. Standard rates apply for orders shipped to Puerto Rico, Alaska, Hawaii or International.
Sales tax will not be charged.
Pre-Orders and Design Studio
Some of our items are available for pre-order or custom. The estimated ship date will be stated on the product detail page and/or in the product name and for Design Studio, please allow 3-5 business days. Orders that include pre-order items will appear as “In Progress” in the My Orders section of My Account until the day the item ships. You will receive a shipping confirmation email with the tracking information when the pre-ordered item ships. If your order contains multiple items, including both available and pre-order items, available items will ship immediately and you will receive additional shipping confirmations for each subsequent shipment. For pre-ordered items, your credit card will be charged at purchase so that your item can enter production.
Call toll free 1-877-812-QHHK (1.877.728.7444) Monday – Friday 7pm – 11pm EST. You may also e-mail us at firstname.lastname@example.org